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Shipping & Returns

Shipping Domestic (US) Free on orders of $99 or more.
Now available with Amazon Prime for fastest free shipping. (US Only) Prime users can expect 2 days from placement of order.
Other orders will be shipped within 2 working days and will take 3-5 days via UPS, USPS US Mainland.
Will be shipped USPS Priority Mail, or UPS Ground. Alaska and Hawaii will be USPS Priority mail, and may take longer.
Shipping 2nd Day Air and Next Day Air will be expedited as quickly as possible. Cost is extra.

If you have a post office Box, you must include PO Box #. USPS will not ship to your residential address if you have a PO Box.

Shipping for international orders are as follows.
Shipping to Canada: Free on orders $99 or more, $5.00 Snow Shelter Door.
Shipping outside US and Canada: Free on orders $99 or more, $10.00 for Snow Shelter Door
Prices are in USD. If you order 2 Snow shelter Doors, shipping will be free.
International and Canada orders are shipped via US Postal Service Priority Mail International and will take up to 10 days due to customs clearance. Phone number required on International orders.

 

International orders are subjected to additional customs duties, and taxes and are not included in order price. Customer is responsible for paying these charges.

 

If faster shipping is desired. Standard rates will apply. Contact us to to arrange.


Grand Shelters Lifetime Limited Warranty

ICEBOX® is warranted by Grand Shelters Inc. to the original buyer against defects in workmanship or materials under normal use for life. Any part which is determined to be defective in material or workmanship will be replaced if returned to Grand Shelters, shipping costs prepaid.

 

Grand Shelters 90 day Satisfaction Guarantee
After using an ICEBOX® if you are not fully satisfied we will refund the full price of the product if returned within 90 days. We will require an advance letter explaining why you did not like the ICEBOX®. (So we can make improvements or help you with any problems you may have experienced.)